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HELP & RESOURCES

Frequently asked questions

Find helpful answers, or send our team an enquiry.

Popular questions

How do I change my DuKKia.com password?
  1. Log in to DuKKia using your current password. If you forgot your password, select Forgot my password and follow the steps.
  2. Once logged in, click on Hello your-email! in the top menu.
  3. Select Change Password.
  4. Complete the Change Password form.
  5. Click Update password.
How do I change my profile settings?
  1. Log in to DuKKia.
  2. On the page menu, click OUR PROFILE.
  3. Select your profile and click View.
  4. Make your changes and click Next.
  5. Click Submit to save the changes.
How do I add users to my MIS account?
  1. Log in to DuKKia.
  2. On the page menu, click Our Users.
  3. Enter the user's full name, email address and phone number.
  4. Click Submit to add the new user.
How do I check or manage my members' permissions?
  1. On the page menu, click Our Users.
  2. Click the View button under Permissions.
  3. Scroll through and check the box next to a function.
  4. Scroll back up and click Save Changes.
What should I do if I didn't receive an email?
  1. Wait five minutes and check again (delays can occasionally occur).
  2. Check your spam or junk folder.
  3. Search for DuKKia.com in your mailbox.
  4. Confirm your email address is spelled correctly.
  5. Contact us to investigate further.